Files moved incorrectly or appear missing
Files that didn't appear at the destination, Sync/Mirror surprises, and how to recover.
Last updated July 17, 2026
#Files aren't at the destination
- Read the run detail in Logs — it lists exactly which files transferred. A success with 0 files usually means the source had nothing new.
- Conflict set to Skip quietly leaves existing same-named files in place — look for a partial-success run and review what was skipped (see conflict handling).
- Right path? Confirm you're looking where the job writes (UNC vs. mapped drive, prefix vs. bucket root).
#Sync/Mirror removed files
This is expected behavior: Sync/Mirror makes the destination match the source, which includes removing destination files that no longer exist in the source. If that surprised you, the mode — or the source/destination direction — was wrong.
- Restore the removed files from Archive (if enabled) or your backup.
- Switch the job to Copy (never deletes at the destination) or Move, as appropriate.
- When in doubt, run in Copy against a scratch destination and compare first. See Sync/Mirror.
#Move emptied the source
Move removes files from the source after copying them — that's by design. If you needed them to stay, use Copy instead, and enable Archive on Move jobs so a recoverable copy is always kept.